Welcome to our Help Center! We’re here to provide guidance, answer your questions, and ensure a smooth experience. Explore our resources or reach out to our support team for assistance.
Where can I log in or sign up?
Click on the person-shaped icon in the top-right corner of the site to log in or sign up.
Where can I download the files I ordered?
- For non-members:
1. You can download the files immediately after completing the payment.
2. Check the email you provided during the order process to download the files.
* Note: Non-members are not provided with a separate download page, so please ensure your email is entered correctly.
- For members:
1. You can download the files immediately after completing the payment.
2. Check the email you provided during the order process to download the files.
3. Go to My Account > Downloads to access and download the files.
Can I download the files I ordered anytime?
Yes, you can download the files anytime without any time limit.
However, the products are intended for use by a single user or a single organization. For team or multi-user access, an additional license purchase is required.
Licenses cannot be transferred or assigned to other individuals or organizations without written approval.
Where can I check my order history?
Go to the My Account (person icon) > Dashboard > Order History to view your order history.
How can I get a refund?
Due to the nature of digital products, all sales are final and non-refundable unless otherwise specified.
Do I need to sign up to make a payment?
You can complete your payment without signing up. Simply provide your first name, last name, and email address.
* Make sure to double-check your email as the download link will be sent to it.
What should I do if there is an issue with the file?
If there is an issue with the downloaded file, please email the details to creative@demeleon.com, and we will resolve the problem promptly to ensure your satisfaction.